Privacy Policy
This Privacy Policy explains how AstroSpider™ LLC ("AstroSpider," "we," "our") collects, uses, and protects your information when you visit our website or contact us.
Information We Collect
We collect information you choose to provide to us, including:
- Contact details such as your name and email address
- Message content you submit through our contact form
- Any information you provide when communicating with us by email, phone, or text
We do not intentionally collect sensitive personal information through our website contact form.
How We Use Your Information
We use your information to:
- Respond to your inquiries and provide customer support
- Communicate about your request, project, or services you asked about
- Improve our website and communications
- Maintain security and prevent abuse
Data Sharing
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Messaging Terms and Conditions (Customer Care)
By providing your phone number and agreeing to receive texts, you consent to receive text messages from AstroSpider regarding customer care and inquiry follow-up. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
- You may reply STOP to unsubscribe at any time.
- You may reply HELP for assistance.
For support, contact us at 1-833-774-3391 or contact@astrospider.net.
Note: AstroSpider does not send promotional or marketing text messages through this number.
Third-Party Services
We may use trusted services to operate our website and communications (for example, email and contact-form delivery). These providers process information only to perform services for us and are not permitted to use it for their own marketing.
Data Retention
We retain inquiry information for as long as needed to respond to your request and for legitimate business purposes such as recordkeeping and security.
Security
We take reasonable steps to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
Contact
Questions about this policy? Contact us at privacy@astrospider.net.
Last updated: January 2026